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Monitoring Engineer (m/f)

Monitoring Engineer (m/f)


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Job Description

Quipu is an IT consultancy and software development company which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs. 

Headquartered in Frankfurt, Germany, Quipu currently operates from 8 regional offices around the world - in El Salvador, Colombia, Ghana, Macedonia, Kosovo, Ukraine, Russia and Romania - enabling us to promptly address the needs of a global customer base.

For our office in Prishtina, Kosovo, we are looking for a motivated and enthusiastic:

Monitoring Engineer (m/f)

Job-ID: 17030

to join our international team at the earliest possible date.

Main tasks and responsibilities:

  • Monitor hardware and application resources
  • Monitor external network connection points
  • Detect, prevent and where possible eliminate service degradation
  • Provide assistance over the phone, as well as through our official skype account.
  • Analyse fraud alerts generated by our Fraud Monitoring System
  • Perform risk assessment, detect and escalate potential Fraud
  • Escalation of incidents with pre-analysis and investigation results
  • Follow-up on service incidents and contribution to their resolution


  • University Degree in scientific field (Computer Science, Engineering, etc.)
  • Flexibility and reliability to work in 24x7 shifts
  • Good attitude towards learning new topics
  • Analytical approach in the understanding and fulfilment of our customers’ needs
  • Customer oriented and good communication skills
  • Flexible and reliable on the job
  • Knowledge of Electronic Financial Transactions processing is advantage
  • Experience with monitoring tool Solarwinds is preferable
  • Highly proficient in spoken and written English

Our offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  • Challenging and varied work
  • Flat management structure
  • Long-term prospects with plenty of opportunities for development and growth
  • Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

The deadline for receiving of applications is 15 October 2017. Please include the Job-ID in your application.