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Fortrade Ltd

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Support Representative for Albanian Clients

Support Representative for Albanian Clients


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Job Description

FORTRADE, licensed brokerage company is hiring!

Join one of the world’s top brokers and enter the world of finance

Fortrade Ltd. was established in 2013, and has grown rapidly to become a leading provider of online trading solutions for individual and institutional clients. Based in the UK, authorised and regulated by the Financial Conduct Authority, we are innovators specializing in the development of trading platforms that are both, technologically advanced and user-friendly.

We offer our clients a wide range of trading instruments covering more than 300 currencies, as well as commodities, indexes and stock CFD’s.

Fortrade Ltd. is experiencing a continuous business growth. In only two years we grew from 40 employees to 180 employees. We’re now enforcing department for Kosovo/Albania in our European center in Belgrade and we are looking for at least one:

         Support Representative for Albanian Clients

        Work location: Belgrade (in our regional headquarter)

We are looking for an all-round professional, responsible for potential clients from Kosovo and Albania which approach us to trade online on global stock exchanges. It is not a position of a ‘call center agent’ and the employee is not looking for potential clients. Our potential clients approach us via professional marketing channels with a specific interest to trade with one– or more different instruments. As the next step, we provide them qualitative guidance in order to help the clients to be successful traders.

Some of your main responsibilities:

  • Daily phone call communication with our Albanian speaking clients and providing them all-round updates on the latest developments on global financial markets
  • Presenting products and services to existing/potential Albanian speaking clients and assisting them in using those services properly
  • Advanced technical support in using sophisticated trading platforms
  • Reporting to management and creating monthly/daily business plans
  • Working in the state-of-the-art CRM database and other advanced software

What we expect from you:

  • Fluent or excellent Albanian language
  • Faculty degree (economics and finance degree are an advantage)
  • Strong social intelligence
  • Experience- or strong affinity with commercial people approach
  • Excellent communication and negotiating skills
  • Highly professional attitude and understanding of client’s needs
  • Drive to gain new knowledge and skills
  • Ambition to build a career and progress in the company hierarchy

What you can expect from us:

  • Opportunity to build career in the top segment of the financial sector, in an official financial institution, regulated by financial authorities
  • Very competitive salary package (excellent fixed salary + provision + unlimited bonus scheme)
  • Pension + health insurance
  • Two weeks of training course on basics of our business (as a starting point of your career path)
  • Paid English courses to fine tune your English language
  • Paid gym & fitness
  • Monthly awards (top performer and best team)
  • Arranged + paid work permit (if needed)
  • Help with housing
  • Ongoing training, personal- and professional growth
  • Performing in a professional department, in a pleasant international office environment
  • Being a part of a rapidly growing, more than a successful international company, full of advancement opportunities to management positions
  • Integrity, flexibility, commitment and a bright, stable future

                                           Fortrade Ltd: If not now, when?

If you want to become a part of Fortrade Ltd, send your CV in English with a photo to sasha@fortrade.com. We wish to emphasize that the place of employment is at the company’s regional Client Center in Belgrade, Serbia. Please note that only short listed candidates will be contacted.