Job Description

Job Title: Operations Support Officer

Location: Pristina – Kosovo

Company Overview

Zvilo is a trade-led, cross-border digital lender, focused on emerging markets in CEE and MENA regions (with a particular focus on the Western Balkans). We provide working capital financing via a range of factoring (invoice financing) products, in regions where access to capital is limited. We are committed to providing tailored financial solutions to our clients, ensuring their growth and financial stability.

Job Summary

he Operations Support Officer plays a key role in ensuring the smooth execution of daily factoring operations, with a primary focus on disbursement processing and transaction accuracy. This role involves supporting the end-to-end operational workflow, maintaining client satisfaction through timely funding, and ensuring compliance with internal controls and regulatory standards.

Specific Responsibilities and Activities

• Disbursement Management:

o Process and verify daily disbursements to clients in accordance with approved factoring limits and internal policies.

o Ensure timely and accurate release of funds while maintaining compliance with approval workflows.

o Monitor funding queues and check invoices on time to avoid delays or errors.

• Operational Support:

o Assist in the daily administration of factoring operations, including receivable assignments and client onboarding

o Support transaction processing, data entry, and system updates to ensure client records are accurate and complete.

o Always Coordinate with Sales Executives, Credit Analysts, and Finance teams to resolve discrepancies or client queries.

o Assist clients with operational requirements, ensuring a smooth and efficient experience.

• Risk & Compliance:

o Adhere to company policies, operational guidelines, and compliance standards related to KYC, AML, and data protection.

o Identify and escalate potential risks or irregularities in disbursement or transaction processing.

• Reporting & Reconciliation:

o Assist in daily reconciliations between disbursements, client accounts, and bank statements.

o Prepare periodic operational and exception reports for management review.

• Process Improvement:

o Contribute to streamlining operational processes, automation initiatives, and continuous improvement efforts within the Operations team.

• General Administrative Support

o Maintain filing systems and operational records (digital and physical).

o Support audits, reviews, and internal control checks.

o Perform ad-hoc tasks assigned by the Operations Manager or senior management.

Qualifications & Skills:

→ Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, preferred.

→ Understanding of disbursement processes, payment systems, and banking operations, would be considered as an advantage.

→ Attention to detail and high level of accuracy.

→ Proficiency in MS Office (especially Excel) and preferably experience with core banking or factoring systems.

→ Excellent communication, organizational, and problem-solving skills.

→ Excellent communication and interpersonal skills, with proficiency in English.

→ Ability to work independently and as part of a team.

→ Integrity, reliability, and a client-service mindset.

Ready to join a dynamic team? Submit your application today and become part of a company that values innovation and growth.

Zvilo assures you that your CV will be handled with the highest level of confidentiality. Interested candidates should send the CV to: [email protected] or fill out the application form on our website https://www.zvilo.com/career . Only shortlisted candidates will be contacted.

Join us and make an impact.