The Position

At Roche, we believe it’s critical to deliver medical solutions now – even as we develop innovations for the future. We are passionate about transforming patients’ lives and we are fearless in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

Who is the Patient Journey Partner?

• Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.
• The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating, and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem, and the organization, faster.
• The PJP is an empowered leader and the local face of Roche. She or he partners closely with all stakeholders in a given therapeutic or disease area, gaining a deep understanding of their needs to connect Roche’s capabilities to co-create meaningful solutions.
• This role is locally embedded in the ecosystem, working as a function-agnostic role

What will be the Patient Journey Partner's responsibilities?

• The PJP is a senior-level role within the affiliate, who has decision-making authority to request resources of Roche based on the current DoA of Roche Kosovo (both within the affiliate and broader network) in order to have an improved impact on the patient journey
• The PJP focuses on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science, and knowledge to the ecosystem.
• Acts as a trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.
• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.
• Stewards Roche’s products through their lifecycle and supports their appropriate use (without any treatment liability and off-label communication), which includes sharing their merits with HCPs in a truthful and balanced manner.
• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.
• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.
• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products, and services.

Skills and Experience:

• System thinker and deep listener
• Excellent stakeholder engagement skills including partnering with TAE's and organizations are required.
• Experience leading a cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.
• Strong business acumen with desired expertise in commercialization, medical, and customer experience excellence
• Able to understand and leverage digital means and tools is desired
• Deep experience in agile ways of working is desired
• Fluent in the local language. Proficient in English to collaborate internally across the broader Roche enterprise is highly desired

Knowledge:

• Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.
• Broad understanding of Roche’s present portfolio and future pipeline, such that they can work on future-based solutions
• Robust understanding of medical affairs strategies and tactics including clinical research

Mindset & Behavior:

A PJP demonstrates personal purpose around improving the patient journey, as well as a strong passion to create value and impact on the ecosystem. They think from an Enterprise level, beyond boundaries and borders, in order to bring the best possible outcomes to both the local health environment and more broadly, across Roche globally.

Qualifications and Experience:

• You have a university degree in Medical (Medicine, Pharmacy, Dentistry) and you have significant experience in the pharmaceutical/ biotechnology industry in commercial, medical or access leadership roles, or multidisciplinary experience (minimum of three years professional experience in relevant roles)
• You have a very strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)
• You have a growth mindset and you are able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others
• You possess good communication skills, teamwork, can-do attitude

Should you answer the above challenges and requirements with YES then this is the right position for you!

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

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Roche is an Equal Opportunity Employer.