Service Center Lead

At Swisscontact, we champion a culture of innovation and collaboration, empowering our team members to make a real impact in the world of development policy and practice.

The position is part of the Products and Solutions Domain (P&S) of Swisscontact that ensures quality project design and implementation practices, strengthens Swisscontact's capacity and positioning, stimulates innovation and leads institutional knowledge sharing, thematic and digital learning, and project impact measurement.

Join our dynamic, ambitious team and seize the opportunity to work on a diverse range of projects that drive meaningful change. You'll be part of an environment that nurtures professional growth, values knowledge sharing, and fosters a strong sense of purpose.

Place of work: Tirana, Albania or Pristina, Kosovo

Responsibilities:

• Lead of the Domain Centre Circle including line management of one employee
• Management of the Springfield entity in the UK (incl. commercial services, compliance, accounting, website, brand etc.)
• Responsibility for the Domain processes and administrative systems (consultant pool, consultancy planning, coordination of the annual planning and reporting processes)
• Ensure an efficient and effective domain organization and collaboration (including meeting organization)
• Co-Responsibility for all finance queries regarding project budgets, contracts, time keeping, and invoicing
• Tracking of domain level tasks/projects, following up on open tasks and deliverable responsibilities where appropriate, in coordination with the BD coordinator
• Ensure that the Domain Head and Circle teams are provided with effective administrative and organizational support
• Responsibility for the project administration, project management and systems development in the domain (including preparation and development of standards, tools, guidelines and processes and project management tool)
• Support of the development and distribution of domain-wide communication

Qualifications:

• Masters Degree in international cooperation, economics, business administration or similar.
• Minimum 10 years working experiences in international cooperation, finance management, accounting or similar fields.
• Proven track-record in international cooperation including project management
• Proven track record in finance management and accounting
• Experiences in developing, implementing and coordinating (new) organizational processes
• Demonstrated leadership skills
• Consultancy experiences is a strong asset
• Strong communication and organizational skills
• Very fast comprehension skills and networked thinking
• High flexibility and agility.
• Proactive, solution-oriented and hands-on mentality
• Excellent language skills - Fluency in English
• Tech-savvy and natural affinity working with technology
• Solid knowledge of MS Office 365 applications.

Swisscontact offers attractive working conditions in an international and multicultural context. We see our work as a joint effort in an agile organization culture: mutual respect, trust, and teamwork.

If you're an experienced, highly motivated, and client-focused professional with a passion for inclusive economic development, we'd love to have you on board.

We look forward to receiving your online application with the following documents in English: letter of motivation, curriculum vitae, diplomas and references.

Please note that applications are to be submitted exclusively through our job portal.

Contract type

Unlimited

Employment start: 1 January 2025 or by agreement

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Application deadline: 6 November 2024.