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IT Retail System Support Specialist

IT Retail System Support Specialist


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| IT & Dizajn

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Job Description

THE ROLE: IT Retail System Support Specialist

Job Description:

  • Maintain and support point of sale and back office systems
  • Support new store openings, functionality enhancements and upgrades
  • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
  • Provide first level support to customers’ requests
  • Perform diagnostics of customer issues
  • Resolve customer issues by troubleshooting over the phone with customer contacts
  • Refer customer issues to upper level support when necessary
  • On site diagnose, repair and upgrade hardware or software as necessary
  • Ensure accurate documentation of all calls handled
  • Perform follow-up call-backs with customers
  • Keep up-to-date on all Service Desk processes and troubleshooting procedures


  • University degree in Computer Science or equivalent
  • Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:

  • Fluent in English (both written and verbal), Turkish will be a plus
  • Preferably MCSA (Microsoft Certified Solutions Associate) certified
  • Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
  • Minimum 3 years’ experience of Windows applications (OS, Office, Navision, Axapta)
  • Knowledge on T-SQL

Specific Competencies:

  • Ability to work in a multinational/multicultural environment
  • Able to travel frequently locally and abroad
  • Excellent troubleshooting skills
  • Excellent customer service and interpersonal skills
  • Ability to think logically and work within a team environment
  • Team player and strong in communication

Must be applied with English resume for evaluation process.

Te dhënat personale(CV) të dërgohen përmes postës elektronike ne adresën: mustafa.mustafa@lcwaikiki.com