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a&o Holding GmbH.

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Service Center Agent (m/f/x) - Pristina

Service Center Agent (m/f/x) - Pristina


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Call Center

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Job Description

Service Center Agent (m/f/x) - Pristina

as of now – fulltime – in Pristina

a&o: we are simple, honest and always with a smile. Since 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With more than 30 houses in over 20 countries we are Europe’s biggest hostel provider, making our mission a reality! All our sites realize a standardized concept and are supported by our headquarters in Berlin.

Our Service Center is the central interface for communication with our customers and is available around the clock. As diverse as our customers are their requests to us - we offer you a job that is guaranteed not to be boring. We are looking for new team members that speak English and German/Italian.


  • Consulting and care for our clients and partners regarding our quality-standards
  • The processing and coordination of booking-requests is part of your job
  • You will support our guests via phone or email
  • You will support the Front Desks regarding questions about reservations
  • You are a good team player – also across different departments


  • You are reliable, service-oriented, flexible, resilient, decisive
  • You have a friendly and sincere demeanour and love the contact with clients
  • You enjoy working both independently and in teams
  • A 24/7 shift work is a welcome change for you
  • You have good verbal and written skills in English and GERMAN or ITALIAN
  • Experience with reservation programmes & the tourism-branch itself would be desirable


  • An exciting, responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You can experience an team-oriented work-environment with loads of room for developing and implementing your own ideas and your personal growth
  • Short decision-making-processes and open communication are a major benefit of your new working-context
  • Profit from our attractive staff benefits programme, by (i.e.) free accommodation in all a&o’s

This sounds attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Susanne Repscher & Shelbric Fuller

Head of Service Center