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a&o Holding GmbH

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Service Center Agent (m/f/x) – Single Travels

Service Center Agent (m/f/x) – Single Travels


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Call Center

Job Places


Job Description

Service Center Agent (m/f/x) – Single Travels

as of now – fulltime – in Pristina

a&o: we are simple, honest and always with a smile. Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With hostels in more than 20 cities we are by now Europe’s biggest hostel provider, making our mission a reality! To be recognizable everywhere, all our sites realize a standardized concept and are supported by our headquarters in Berlin.

Our teams are the core of a&o – to support these, we are looking for Call Center Agents, that are also willing to work during the nights.


  • You efficiently handle individual reservations and requests on the topic
  • This means you are responsible for coordinating, processing and forwarding incoming calls and e-mails
  • You additionally care for our guests staying at a&o at the moment via e-mail and telephone
  • With your background-info you support our Front Desks
  • Our Service Center is staffed 24/7 - so you also have to work during the night from time to time


  • You love to interact with our clients
  • A friendly appearance, as well as polite and client-centered manners are a matter of course for you
  • You are willing to work in shifts or on weekends
  • You spoken and written German as well as English are very good (B2/C1)
  • You stand out by your eagerness to learn, your team spirit and your resilience
  • You are willing to take over night shifts


  • A responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You'll be part of a super friendly team where you'll feel welcome right away!
  • Profit from our attractive staff benefits programme, by enjoying a wide range of subsidized cultural and recreational offers and events or free accommodation in all a&o’s when on holiday
  • Plus: If you want to improve your language skills, a&o subsidizes your language-course!

Does this sound attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Apply online immediately!

Susanne Repscher & Shelbric Fuller

Heads of Service Center