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a&o Holding GmbH

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Service Center Agent (m/f/x) – Group Travels

Service Center Agent (m/f/x) – Group Travels


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Call Center

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Job Description

Service Center Agent (m/f/x) – Group Travels

as of now – fulltime – in Pristina

a&o: we are simple, honest and always with a smile. Since our first opening in 2000 we are expanding Europe-wide, true to our mission EVERYONE CAN TRAVEL. With hostels in more than 20 cities we are by now Europe’s biggest hostel provider, making our mission a reality! To be recognizable everywhere, all our sites realize a standardized concept and are supported by our headquarters in Berlin.

Our teams are the core of a&o – to support these, we are looking for Call Center Agents, that are fluent in German AND English.


  • Your primary task is to support the group reservation centre in Berlin
  • You are responsible for group bookings - i.e. you process inquiries, create offers and take care of administrative tasks in the department
  • Central with us: Teamwork - also across departments, e.g. with Sales or also our Front Desks


  • We support career changers - (first) experience in gastronomy, hotel or service industry is of course an advantage
  • You are experienced in dealing with computers - experience with reservation programs would be optimal
  • Reliability, service orientation, flexibility and resilience, as well as a friendly appearance even under stress are a matter of course for you
  • You are a team player - but still shines with your decision strength
  • You are fluent in German and English (B2) - of course we are happy about any other language you speak.


  • An exciting, responsible job in one of the top-innovators amongst Hostel-providers is expecting you
  • You can experience an team-oriented work-environment with loads of room for developing and implementing your own ideas and your personal growth
  • Short decision-making-processes and open communication are a major benefit of your new working-context
  • Profit from our attractive staff benefits programme, by enjoying a wide range of subsidized cultural and recreational offers and events or free accommodation in all a&o’s when on holiday

Does this sound attractive to you? We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).

Nadine Peppel

Head of Group Reservations