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Enterprise Technical Support Engineer With Dutch, German and Portuguese (3)

Enterprise Technical Support Engineer With Dutch, German and Portuguese (3)


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Job Description

HR Partners is recruitment company for Human Resources, contracted by International Client  to recruit a vacancy of:

Enterprise Technical Support Engineer With Dutch, German and Portuguese (3 Positions)

Main Responsibilities:

  • Working as part of a team.
  • Dealing with customer issues over the telephone on a daily basis using a call tracking system.
  • Providing customer feedback on their issues as they are progressed.
  • Ensuring customer satisfaction by providing a professional service and swift resolution to all customer issues.
  • Recreating problems in house and providing evidence where bug fixes are required.

Personal Profile:

  • Willing to work as part of a professional support team to provide solutions to customer issues.
  • Able to maintain professionalism while under pressure.
  • The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self-starter and self-motivated.
  • Someone who wishes to continue to develop their skill set in a proactive environment.
  • Being a team player and understanding the customer's needs ensures continued success of the support centre and individuals who demonstrate these skills are very welcome.

Essential Requirements:

  1. 1-3 + years minimum experience providing 1st & 2nd level technical support for Enterprise Customers. Knowledge of;
    1. Microsoft Windows Server 2008/2008R2/2012
    2. Microsoft Exchange 2003/2007/2010/2013
    3. Networking
    4. Microsoft SQL
    5. IIS 5/6/7
  2. Knowledge/experience of working in cross platform server environments
  3. Knowledge of Server hardware
  4. Demonstrated strong customer service/support skills such as active listening, good verbal and written communication
  5. Able to multi-task across several open cases and manage and prioritise own time
  6. Accustomed to conducting research to find answers to questions and solutions to problems from various sources
  7. Evidence of establishing technical credibility with a wide range of customer contacts, with the ability to "read" the customer and modify behaviour/approach

Desirable Requirements:

  • Outlook Web Access
  • Microsoft Message Queue
  • Active Directory User Management
  • An advantage would be experience of SAN/clustering
  • Knowledge of Server hardware

Working place: Bulgaria

With Dutch

With German

With Portuguese

The deadline for application is 31.12.2019