JOB DESCRIPTION

Hilton is a leading global hospitality company with a portfolio of 26 world-class brands comprising over 9,000 properties in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market. As part of this exciting pre-opening phase, Hilton Prishtina is seeking motivated, professional, and service-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team-focused environment.

The Concierge Supervisor manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures.

What will I be doing?

As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
• Ensure all information is updated and available for easy access for all Front Office associates.
• Ensure that the Front Office Manager, Assistant Front Office Manager and Guest Service Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Ensure that all Concierge associates are up to the grooming standards set by the Management.
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour’s, skills, and values that follow:

• Secondary school education and above.
• At least 3 years in a supervisory level position in Concierge operation.
• Fluent in English to meet business needs.
• Fluency in Albanian is preferred
• Appreciate Hilton culture.
• Good character and ethics.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.
• Have a strong sense of responsibility and learning ability.
• Hotel management experience preferred, but not required.
• Member of the Golden Key Association preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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