Customer Support Representative (3)

Job Description
We are seeking a Customer Support Representative to deliver outstanding service to our clients. You will handle inquiries, troubleshoot basic issues, and ensure customer satisfaction through timely, effective communication. Success in this role requires empathy, active listening, problem-solving skills, and attention to detail.

Key Responsibilities:

• Respond to customer inquiries via email, chat, or phone
• Resolve issues promptly and professionally
• Document interactions accurately in CRM systems
• Provide feedback to the team for service improvement
• Maintain product knowledge and up-to-date service policies
  

Requirements:

• Strong verbal and written communication
• Problem-solving and critical thinking skills
• Prior experience in customer support (preferred)
• Proficiency with helpdesk software or CRMs (Zendesk, Freshdesk, etc.)
• Strong written and spoken English
• We value the benefits that come with a team environment, and therefore this will be an office-based role. You will be required to commute to our Pristina office.
  

Benefits:

• Competitive salary of €700 NETTO per year.
• Work in the Kosovo time zone.
• Work in our modern, vibrant, Pristina office.
• Modern equipment and training provided, allowing you to become the very best Customer Support Representative.
  

We offer a supportive culture, opportunities for growth, and the chance to make a real impact in a dynamic company. You’ll enjoy the freedom to shape your success.

If this sounds like you, apply now with your CV for immediate consideration.

We look forward to receiving your CV on: [email protected] , and discussing how you can contribute to our success.