Role: Help Desk Officer

Departamen: tInformation Technology

Expiring Date: 2022-08-12

Date Posted: 2022-08-05

Job Type: Full Time

Experience Level: Junior Level

Employees wanted: 1

Based on the current organizational scheme and the need to fill vacancies in KEDS Divisions, the Human Resources Department, on 2022-08-05announces vacancies for the following positions:

Help Desk Officer

Key tasks and responsibilities :

• Identifies and resolves technical problems related to IT;
• Provides technical support over the phone for various hardware and software problems including Operating System support, communication problems, application problems, system access problems, etc.;
• Provides assistance for problems with standard Office applications, the Operating System and with computer devices;
• Develops and implements instructions on assistance in the use of standard Office applications and hardware devices;
• Assists in physical network installation and configuration (installation of adapters and software configuration);
• Takes care and saves notes during PC interventions;
• Constantly reports on daily tasks performed.

Requirements and qualifications :

• Qualification: Higher secondary school. It is preferable to have a registered Bachelor's degree in Information Technology;
• Have 3 years of prior experience in this field;
• Other MS Office or CISCO certifications are preferred;
• Excellent skills in using MS Office products;
• It is preferred to have very good knowledge of the English language;
• Good technology and PC skills;
• Good listening and communication skills;
• Ability to work independently and make quick decisions.

How to apply ?

• You can apply through one of the following two ways:
• Fill out your online application on the: Apply Online button;
• Send your application via our email address: [email protected] specifying in the title the position for which you are applying and attaching the following documents:
  • CV;
  • Qualification degree;
  • Evidence from work experience / Trust;
  • Certificate / Proof that you are not under investigation by the Court;
  • Certificates of attended trainings;

Important Notes

• KEDS offers equal employment opportunities for all citizens of the Republic of Kosovo and welcomes applications from all genders: male and female and from all communities in Kosovo.
• Applications submitted after the deadline will not be accepted and defective applications will be rejected.
• Only shortlisted candidates will be contacted.

APPLY ONLINE