About the job
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Patient Journey Partner (PJP), you will be at the forefront of driving meaningful change in the Kosovo's healthcare ecosystem. You will act as a trusted partner to healthcare professionals (HCPs), identifying barriers in the patient journey and co-creating solutions that improve outcomes. In this role, you will bring innovative treatments to market, ensure optimal patient access, and shape the future of ophthalmology care.

Join our dynamic, cross functional team of Roche Representative Office in Kosovo, based in Pristina where collaboration and innovation lead the way.

The Opportunity

Serve as the primary point of contact for HCPs, building positive relationships and driving engagement
Identify challenges in the patient journey and work collaboratively to develop and implement solutions
Support the appropriate use of Roche’s treatments by communicating scientific and real-world data effectively
Provide insights into the market and healthcare ecosystem to craft strategies and materials for HCPs and patients
Lead partner planning efforts, ensuring a seamless and valuable experience for those engaging with Roche
Collaborate cross-functionally with Medical, Marketing, Access and other teams to optimize patient access and demand
Drive customer-centric initiatives that remove roadblocks and build balanced value for patients and the healthcare system

Who You Are
You hold University Degree in a relevant field (Medical, Pharmacy or Dentistry)
You demonstrate at least 3 years of experience working closely with HCPs as a Product Manager, Customer Experience Manager, Medical Manager, or similar positions in pharmaceutical industry. Experienced in Ophthalmology will be an asset, with a strong network and ability to collaborate effectively with HCPs and Thought Leaders
You have strong communication skills to translate insights and data into impactful messaging and strategic actions, with fluent proficiency in Albanian and English
You are resulted oriented and are able to demonstrate the value of Roche Products
You are comfortable to work in an agile, cross-functional team, able to travel across country driving initiatives with autonomy and accountability to achieve meaningful impact

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

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Roche is an Equal Opportunity Employer.