JOB DESCRIPTION

Hilton is a leading global hospitality company with a portfolio of 26 world-class brands comprising over 9,000 properties in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market. As part of this exciting pre-opening phase, Hilton Prishtina is seeking motivated, professional, and service-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team-focused environment.

A Public Area Supervisor is responsible for overseeing the cleanliness of public areas to deliver an excellent Guest and Member experience while managing and training staff and organizing regular deep cleaning tasks.

What will I be doing?

As a Public Area Supervisor, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organize regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responsible for overseeing and ensuring the cleanliness of all public areas
• Manage, train and develop the public area cleaners
• Carry out lost property procedures
• Manage customer service issues quickly and effectively
• Manage master keys in his/her possession
• Organize regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
• Report maintenance issues to Maintenance/Engineering Department
• Patrol Front of House areas and Public Toilets regularly throughout the shift
• Work with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communication
• Ensure a thorough handover to Housekeeping teams
• Carry out preventative maintenance on equipment
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Carry out any other reasonable task set by the hotel's management
• Provide excellent Guest service

What are we looking for?

A Public Area Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent organizational and planning skills
• Accountable and resilient
• Good communication skills
• Ability to work under pressure
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous hotel or leisure sector experience
• Previous experience at Supervisory level

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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