Service Centre Agent / Group Reservations Agent (m/f/x)

as of now – full-time – Pristina, Kosovo

As Europe's largest hostel chain, a&o is big, diverse and always has a smile. We realize our mission "everyone can travel" through low prices and steady growth. We set ourselves the goal of being CO2-neutral by 2025.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.

To support our ServiceCenter Team we are looking for YOU - a Group Reservation Agent (m/f/x).

We are also happy to consider applications from career changers, call centre agents, customer service agents, telephone operators or simply people who enjoy customer contact and customer support!

YOUR JOB

• Your primary area of responsibility is supporting the group reservation center in Berlin
• You are responsible for group bookings - i.e. you process inquiries, prepare offers and complete administrative tasks that arise in the department
• Teamwork is an important component - also across departments, e.g. with Sales or our front desks.

YOUR PROFILE

• You have an open personality and enjoy talking on the phone.
• You are fluent in written and spoken German and English - of course we would be happy to hear any other language you speak.
• You are adept at working with computers - experience with reservation programs would be ideal.
• You are a team player - but still shine with your decision-making skills.
• By the way: we also support career changers - experience in gastronomy, the hotel or service industry is an advantage, but not a prerequisite.
• Are you curious to get to know Berlin? With us you will come to Berlin regularly for in-house training.

OUR OFFER

• Staff members stay for 0,50 Euro in all a&o hostels
• Attractive corporate benefits such as discounted leisure activities and events
• We provide drinks and fruit every day
• Private, by a&o covered GOLD-package health insurance
• Private, by a&o covered Pension Fonds insurance
• 100% coverage of your public transport costs (job ticket)
• Support for your further education in the form of various trainings
• Seniority bonuses in the form of cash bonuses and additional vacation days
• Room for the implementation of own ideas
• Short decision-making processes and open communication

Are you the good-humoured, service-oriented and hospitable person we are looking for?

We are very happy to receive your application (CV, desired salary, earliest possible starting-date)

Apply now!

a&o Hostels does not currently operate a hostel in Kosovo, but our Service Centre with approx.40 employees in various departments is located in 10520 Pristina, Bërnicë e Epërme, in the building Restorant Berlini. This is also where the advertised position would be located.

Nadine Peppel

Head of Group Reservation