Job Description: Sales Support

Job Title: Sales Support

Location: Pristina – Kosovo

Company Overview

Zvilo is a trade-led, cross-border digital lender, focused on emerging markets in CEE and MENA regions(with a particular focus on the Western Balkans). We provide working capital financing via a range of factoring (invoice financing) products, in regions where access to capital is limited. We are committed to providing tailored financial solutions to our clients, ensuring their growth and financial stability.

Job Summary

The Sales Support role will be integral to the efficiency and effectiveness of the sales team. This role involves supporting team members with pre-screenings, client interactions, and various administrative needs to ensure smooth operations and customer satisfaction. The Sales Support specialist will need to have 3+ years of experience, and will handle essential tasks that facilitate the sales process, enabling the sales team to focus on their primary objective: closing deals and expanding the business.

Specific Responsibilities and Activities

1. Pre-Screening Support: Assist the sales team by preparing pre-screening reports, gathering information on prospective clients, and analyzing initial data to create client profiles.
2. Client Interaction: Serve as a point of contact for clients, responding to inquiries and providing necessary information. Facilitate communication between clients and the sales team to ensure all needs and questions are addressed promptly.
3. Administrative Assistance: Handle administrative duties such as scheduling meetings, preparing agendas, and maintaining client records. Ensure all sales documentation is accurate and up-to- date.
4. Data Management: Maintain and organize client data and sales records in SharePoint in accordance with Zvilo policy. Ensure all information is accessible and correctly filed for future reference.
5. Report Preparation: Prepare and distribute sales reports, highlighting key metrics and progress towards sales targets. Assistin creating presentations for internal and external stakeholders.
6. Sales Tools Management: Manage and update sales tools and resources, ensuring the sales team has access to the most current and effective materials.
7. Coordination and Follow-Up: Coordinate with various departments to facilitate the sales process, ensuring all steps are completed efficiently. Follow up with clients post-interaction to gather feedback and ensure satisfaction.
8. Support Sales Strategies: Assist in the development and implementation of sales strategies by providing necessary support and insights based on client interactions and data analysis.

Responsibilities for Sales Support

→ Client Interaction: Takeo n a more client-facing role, directly interacting with key clients to ensure their needs are met and providing insights into their feedback.

→ Support in Sales Meetings: Assist and support in presentations and discussions in sales meetings, ensuring that all relevant information is clearly communicated and any questions or concerns are addressed effectively.

→Administrative Support: Take responsibility for managing complex administrative tasks and coordinating with higher-level management to streamline sales operations.

→ Coaching and Mentorship: Provide guidance and training to junior sales support staff, helping them develop their skills and understanding of sales support processes.

Skills &Qualifications:

→Proven experience in a sales support or similar role.

→Strong organizational and multitasking skills.

→Proficiency in Excel and other MS Office applications.

→Excellent communication and interpersonal skills, with proficiency in English.

→Ability to work independently and as part of a team.

→Detail-oriented with strong problem-solving skills.

→Familiarity with CRM systems, includingMonday.com (desirable).

Interested candidates should send the CV to: [email protected] . Only shortlisted candidates will be contacted.