ProCredit Bank Kosovo is currently looking to recruit a full-time:
Business Analyst – Card Business for
Digital Channels and Business Support Department
Business Analyst for the card business, evaluates and optimize various aspects of the card services, including credit/debit cards, and other payment solutions. Their primary focus is to analyze the card business operations, identify opportunities for improvement, and provide insights to support decision-making and growth.
Main responsibilities:
- Collect, analyze, and interpret data related to the card business, including transaction data, customer demographics, profitability metrics, and market trends.
- Conduct detailed analysis of card transaction data, identifying trends, patterns, and areas for process improvement to enhance overall operational efficiency.
- Collaborate with relevant stakeholders to understand client needs and gather requirements for card-related initiatives. Documenting business requirements and translating them into functional specifications.
- Collaborate closely with vendors and or payment schemes for implementation of project related to cards.
- Participate in the design and testing of new card products and features, ensuring they align with operational capabilities and compliance requirements.
- Monitor and evaluate key performance indicators (KPIs) related to card operations, such as transaction success rates, processing times, and error rates, providing insights to management for decision-making.
- Documenting processes, procedures, and system requirements related to card business activities. Providing training and support to end-users on new features, processes, and systems.
- Stay updated with relevant industry regulations and ensure the card business operates in compliance with applicable laws and guidelines.
Qualifications and Skills:
- University degree in the field of business administration, finance, or information technology.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Excellent listening, interpersonal, written, and oral communication skills.
- Very good command of English language (spoken and written)
- Logical and efficient, with keen attention to detail.
- Highly self-motivated and strong customer service orientation
- Experience working in a team-oriented, collaborative environment.
What we offer:
- Competitive compensation and benefits package to recognize your expertise and dedication
- Professional growth opportunity within a dynamic banking environment
- Comprehensive training and development programs to keep you updated on changes and industry best practices
- Collaborative environment fostering a culture of teamwork
- Engagement in challenging projects that will broaden your skills and knowledge
- Positive and inclusive work environment that values diversity and teamwork
Only short-listed candidates (selected on submitted CV and a Motivation letter) will be invited to the upcoming stages of the selection process.
Deadline: 22.11.2024
Link for application:
https://cv-uploader.procredit-group.com/Default.aspx?position=b8f44cb65d831ac411502ea1200b92b2